Culture: the most overused and least understood term in business, if not in modern society. What does it mean? Values? Norms? Behavior? Environment? Practices? How things get done? How people treat one another? Symbols? Artifacts? All of the above? Some of the above? OK. Forget that question. Let’s assume culture is at least some of … Read More.
It probably comes as no surprise that software engineers think differently than human resources professionals (or, for that matter, that doctors think differently than lawyers, etc.). What may be surprising, however, is how these differences manifest in how professional groups think and act. The mental models held by professionals underwrite how groups make sense of … Read More.
When I asked her which emotion she experienced as she “braced herself”, she realized that she was experiencing rejection and dis-empowerment. As we continued, she realized she was allowing herself to avoid difficult conversations, enabling dysfunctional behavior in the organization, and was ultimately not being a leader. ... Read more
ONTOS Principal, David White, was published as the first chapter of “The Change Champion’s Field Guide: Strategies and Tools for Leading Change in Your Organization” by Wiley Publishers in cooperation with the Best Practices Institute (2nd edition). The Chapter is titled, “Driving Change Through Career Models: An Operating System for Talent Management.” David’s chapter was honored … Read More.
We do not know yet, if there are long-term consequences for our culture coming out of the recent recession. We can, however, compare these two major global events to extract important lessons for organizations and individuals who are driving change or being driven by changes in their business culture. Plus, personal strategies outlined may help those in a rapidly changing work environment adapt more easily. ... Read more
Well the danger on the rocks is surely past Still I remain tied to the mast Could it be that I have found my home at last? – Steely Dan As a culture researcher and practitioner I was excited to read James Heskett’s interview HBS Working Knowledge, September 28) in support of his new book … Read More.
Let’s use Venetian canal pilots as an example. Let’s pretend that it’s been determined that tourists have begun to avoid water transportation in Venice because captains/boat pilots are unfriendly to non-Italians. And let’s say the city determines that it is in the city’s best interest to change that. Implementing an integrated talent management system would begin by us, in this case, helping leaders to further articulate their new strategy, if necessary, and then determine clear definitions of what customer service looks like for captains and boat pilots given what the best canal captains do combined with what the best canal captains need to be able to do in order to enable the new strategy to be achieved. This would be followed with definitions of possible career paths and supporting processes and systems for people to achieve the change. ... Read more
"What’s the latest thinking on balanced scorecard?" my neighbor asked me in front of a group at a casual cook-out, having just found out I am a consultant on topics including leadership development and talent management. Oh boy, I thought, here’s a choice whether to defer the question or talk about scorecards in front of … Read More.
Following the last post on Monday, here are a few more nuggets from Peter Block. “Analysis” is a defense mechanism against the future. Hospitality is central to community. We must do better at meeting strangers. The notion of “deficiencies” in others is simply a way of controlling each other. We must focus on each others’ … Read More.
In October I went to the Organizational Development Network annual conference. This year it was held in Seattle, a gloriously frisky place with many great restaurants, including one I highly recommend introduced to me by colleague, David White, not far from Pike’s Place, called Le Pichet. The broiled burgundy escargots were divine. Thanks David! But … Read More.