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How to Learn Trust-Building in our Global Environment

Posted on January 03, 2016 by: Lisa Koss

The topic of trust is one of those multi-pronged topics like “diversity”, “emotional intelligence” or “leadership” whereby the method of learning must match as closely as possible to a real life experience. ... Read more

You’ve Probably Heard Me Speak About Your Breathing

Posted on October 19, 2015 by: Lisa Koss

If you’ve been in one of our workshops where you were practicing your coaching, your communication skills, or your executive presence, you’ve probably heard me comment about your (or someone else’s) breathing.  You’ve probably heard me mention some of what is in this tip, the 10/15/15 Harvard Business Review “Management Tip of the Day.”   Focus … Read More.

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Tips for New Team Leaders

Posted on November 03, 2014 by: Lisa Koss

Today we received these business tips in our inbox from Harvard Business School Management.  We like them, but have added some caveats at the bottom of this post. “New team leaders often skip over the basics of team building in a rush to start achieving goals. But your actions in the first few weeks and … Read More.

SF Giants Baseball and Bruce Bochy: Strategies for Managers of Any Team

Posted on October 19, 2014 by: Lisa Koss

From ESPN, what a fascinating article by Tim Keown on how San Francisco Giants Manager, Bruce Bochy, tracks each individual, does not stick with formulas about who plays when, and prioritizes the team’s longer term success.  There are lessons here for all managers of any kind of team. Excerpt:  “For a slow game, baseball can move … Read More.

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Schultz and Starbucks: The Importance of Not Waiting to Invest

Posted on August 25, 2014 by: Lisa Koss

“Schultz understood that you can’t lift your foot off the gas pedal when you’re attempting to transform a company,” Koehn says. “Severe as its financial needs may be, you also have to figure out what you will invest in. Schultz knew that if he waited until the company was out of the woods to invest … Read More.

What Diverse and Global Teams Need Most

Posted on January 29, 2014 by: Lisa Koss

The extent to which differences can by productively utilized depends on the amount of information exchange that actually happens. People more naturally share information they already have in common, but this is not the end game. Instead, people must hear from others about information they don’t have access to. ... Read more

A Tip for Global Leaders: One Way to Increase Your Empathy Across Cultures

Posted on October 14, 2013 by: Lisa Koss

Empathy, in my experience working with certain leaders, has been one of those skills that is incredibly difficult to inculcate when not somehow already present, so this story got my attention ... Read more

Leading a Global Team? The Cultural Implications of Giving Direct vs Indirect Feedback

Posted on October 01, 2013 by: Lisa Koss

The leader's rationale is that they are “cushioning the blow” and hedging against a souring of the relationship. However, these sorts of formulaic antidotes mostly ease a leader's unease for her/himself, not the listener. ... Read more

Self Awareness Insights: 2 Stories Worth the Read

Posted on September 27, 2013 by: Lisa Koss

Two of the greatest lessons I began to understand from this experience were (1) that it is much easier to see our problems in others than it is to see them in ourselves, and (2) even though we may be able to deny our problems to ourselves, they may be very obvious to the people who are observing us. ... Read more

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3 Ingredients for Change: A Coaching Scenario for Leaders

Posted on September 26, 2013 by: Lisa Koss

When I asked her which emotion she experienced as she “braced herself”, she realized that she was experiencing rejection and dis-empowerment. As we continued, she realized she was allowing herself to avoid difficult conversations, enabling dysfunctional behavior in the organization, and was ultimately not being a leader. ... Read more

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