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Communicating across cultures

Working Across Boundaries: A Connection to… Tenderness?

Posted on February 14, 2013 by: Lisa Koss

Today is Valentine’s day.  Perhaps for this reason, Gordon Marino wrote an article for the New York Times about the loss of “an offshoot of love” — tenderness.  The article points to the dearth of tenderness in our society — or at least the mention of it — and he argues: “If a primary aim in life is to develop … Read More.

Business at the Speed of Trust

Posted on February 05, 2013 by: Lisa Koss

"There are two speeds when a group is forming: the speed of business and the speed of trust. They are not the same. The question to leaders is “How fast can you generate trust with others?” ... Read more

“Seeing Around Corners” in Diverse Teams

Posted on December 12, 2012 by: Lisa Koss

We were facilitating an offsite this month for a new global team and soliciting the group for norms they would like to establish when working together.  “Curiosity,” said one.  A conversation ensued about the importance of seeking to understand each other and withholding judgment. It was a wise add.  Adding curiosity as a behavioral norm … Read More.

Improving Inclusivity and Communication in Executive Teams

Posted on June 30, 2012 by: Lisa Koss

A summary of some of the best practices for improving inclusiveness and communication in global, executive teams. ... Read more

When and when not to cohere: A group experience in Singapore

Posted on July 11, 2011 by: Lisa Koss

What gets in the way of a cross-cultural group from becoming cohesive? It’s not easy, after all, to bring a group of distributed, culturally diverse people together, especially those who work in different functions. But there are many procedural, structural and behavioral considerations that shed light on the answers. ... Read more

Group Harmony vs. Speaking Up – China/Colombia/US

Posted on June 16, 2010 by: Lisa Koss

I asked the team I was working with in China to identify their strengths. The words “good communication between us” made it on the flip chart page immediately….only to add to it later a few [???} question marks. The team was identifying their struggle with managing the fine line between polite communication to maintain group … Read More.

World Cup or American Football? …What Your Preference May Say about You

Posted on June 11, 2010 by: Lisa Koss

I’m enjoying the irst match of the World Cup 2010 between South Africa and Mexico match right now and remember writing a piece on the topic in 2006 (still in the Quick Tips section of the website). The piece looks at linear vs systemic thinking styles. Which are you? I had a green Pelé lunchbox … Read More.

Note to self: Don’t say what you’re NOT going to do

Posted on May 11, 2010 by: Lisa Koss

In indirect cultures, a standard piece of advice is to not be too direct or risk the possiblity of damaging a relationship. This week, here in China, I was reminded just how sensitive this point can be. I was teeing up a kick off presentation to the mostly Chinese leadership team, and described to my … Read More.

A globalized world means being more aware of individual cultures…

Posted on April 18, 2010 by: Lisa Koss

In the case that you’re still thinking that a globalized world means less attention to adaptation of local cultures, read this. New York Times article, April 18th: http://www.nytimes.com/2010/04/18/arts/18abroad.html?th&emc=th An excerpt: “The common denominator of popular culture …seems to have just intensified the need people now feel to distinguish themselves from it. And global technology has … Read More.

Do you pull your weight in your team? Try the “high performing” team checklist.

Posted on October 08, 2009 by: Lisa Koss

I’m working with a leadership team right now that has asked how they can get to the next level together. They have already experienced noteworthy successes together — becoming much more cohesive, open to feedback and change, as well as more skilled communicators…and are proud of it, but know there is more to do. I … Read More.

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