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Communicating across cultures

The Art of Facilitating (Hint, it’s not “talking enthusiastically”)

Posted on July 12, 2014 by: Lisa Koss

“I’m going to tell you all about this topic…It’s really a great idea!  And then you will end up fascinated too!” This is the message I hear – either explicitly or implicitly – from would-be facilitators.  In fact, there are many people who confuse the concepts of “talking enthusiastically” and “facilitating”. This topic has been … Read More.

What Diverse and Global Teams Need Most

Posted on January 29, 2014 by: Lisa Koss

The extent to which differences can by productively utilized depends on the amount of information exchange that actually happens. People more naturally share information they already have in common, but this is not the end game. Instead, people must hear from others about information they don’t have access to. ... Read more

A Tip for Global Leaders: One Way to Increase Your Empathy Across Cultures

Posted on October 14, 2013 by: Lisa Koss

Empathy, in my experience working with certain leaders, has been one of those skills that is incredibly difficult to inculcate when not somehow already present, so this story got my attention ... Read more

Leading a Global Team? The Cultural Implications of Giving Direct vs Indirect Feedback

Posted on October 01, 2013 by: Lisa Koss

The leader's rationale is that they are “cushioning the blow” and hedging against a souring of the relationship. However, these sorts of formulaic antidotes mostly ease a leader's unease for her/himself, not the listener. ... Read more

“Manager-as-Coach” Program in Baroda, India

Posted on July 13, 2013 by: Lisa Koss

Ontos' coaching program in Baroda, India for Xylem Inc. ... Read more

A Coaching Workshop in India: A cultural difference that impacts results

Posted on May 30, 2013 by: Lisa Koss

Can an indirect communicator actually have clear communication with another indirect communicator? Often, yes. But it depends. And what are the implications in a global company? ... Read more

The Art of Being Heard

Posted on April 03, 2013 by: Lisa Koss

Do you ever feel frustrated because you feel others don't "hear" you? ... Read more

Working Across Boundaries: A Connection to… Tenderness?

Posted on February 14, 2013 by: Lisa Koss

Today is Valentine’s day.  Perhaps for this reason, Gordon Marino wrote an article for the New York Times about the loss of “an offshoot of love” — tenderness.  The article points to the dearth of tenderness in our society — or at least the mention of it — and he argues: “If a primary aim in life is to develop … Read More.

Business at the Speed of Trust

Posted on February 05, 2013 by: Lisa Koss

"There are two speeds when a group is forming: the speed of business and the speed of trust. They are not the same. The question to leaders is “How fast can you generate trust with others?” ... Read more

“Seeing Around Corners” in Diverse Teams

Posted on December 12, 2012 by: Lisa Koss

We were facilitating an offsite this month for a new global team and soliciting the group for norms they would like to establish when working together.  “Curiosity,” said one.  A conversation ensued about the importance of seeking to understand each other and withholding judgment. It was a wise add.  Adding curiosity as a behavioral norm … Read More.

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