“I’m going to tell you all about this topic…It’s really a great idea! And then you will end up fascinated too!” This is the message I hear – either explicitly or implicitly – from would-be facilitators. In fact, there are many people who confuse the concepts of “talking enthusiastically” and “facilitating”. This topic has been … Read More.
The extent to which differences can by productively utilized depends on the amount of information exchange that actually happens. People more naturally share information they already have in common, but this is not the end game. Instead, people must hear from others about information they don’t have access to. ... Read more
Empathy, in my experience working with certain leaders, has been one of those skills that is incredibly difficult to inculcate when not somehow already present, so this story got my attention ... Read more
The leader's rationale is that they are “cushioning the blow” and hedging against a souring of the relationship. However, these sorts of formulaic antidotes mostly ease a leader's unease for her/himself, not the listener. ... Read more
Ontos' coaching program in Baroda, India for Xylem Inc. ... Read more
Can an indirect communicator actually have clear communication with another indirect communicator? Often, yes. But it depends. And what are the implications in a global company? ... Read more
Do you ever feel frustrated because you feel others don't "hear" you? ... Read more
Today is Valentine’s day. Perhaps for this reason, Gordon Marino wrote an article for the New York Times about the loss of “an offshoot of love” — tenderness. The article points to the dearth of tenderness in our society — or at least the mention of it — and he argues: “If a primary aim in life is to develop … Read More.
"There are two speeds when a group is forming: the speed of business and the speed of trust. They are not the same. The question to leaders is “How fast can you generate trust with others?” ... Read more
We were facilitating an offsite this month for a new global team and soliciting the group for norms they would like to establish when working together. “Curiosity,” said one. A conversation ensued about the importance of seeking to understand each other and withholding judgment. It was a wise add. Adding curiosity as a behavioral norm … Read More.